Logo with two ascending white bars and the text "Commercial Rate Saver" underneath, on a black background.

Privacy Policy

Last updated: [01/10/2025]

Commercial Rate Saver (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information, and your rights under the UK GDPR and Data Protection Act 2018.

1. Who We Are

Trading name: Commercial Rate Saver

Data Controller: John

Contact details:
Email: support@commercialratesaver.co.uk
Phone: 08000 548 068
Address: [Company Address]

2. The Data We Collect

We may collect and process the following personal data:

  • Identity Data: name, title, business name.

  • Contact Data: address, phone number, email address.

  • Business Data: details relating to commercial property and tenancy agreements.

  • Financial Data: billing information (processed securely by third-party providers).

  • Technical Data: IP address, browser type, operating system, and cookie identifiers.

  • Usage Data: information about how you use our website and services.

  • Marketing & Communications Data: your preferences for receiving marketing from us.

3. How We Collect Your Data

  • Direct interactions (when you contact us, sign up, or use our services).

  • Automated technologies (cookies, analytics, server logs).

  • Third-party sources (public records, business directories, service partners).

4. How We Use Your Data

We use personal data for:

  • Delivering our tenancy agreement services.

  • Managing subscriptions and billing.

  • Communicating with you about your service.

  • Providing customer support.

  • Improving our website and services.

  • Complying with legal and regulatory obligations.

  • Sending marketing communications (only where consent has been given or where we have a legitimate interest).

5. Legal Bases for Processing

We process data under one or more of the following lawful bases:

  • Contract: to deliver the services you request.

  • Legal obligation: to meet regulatory or tax requirements.

  • Legitimate interests: running our business, improving services, and preventing fraud.

  • Consent: for marketing and cookies, where required.

6. Sharing Your Data

We may share your personal data with:

  • Service providers (IT, hosting, analytics, payment processors).

  • Professional advisers (lawyers, accountants).

  • Regulators and public authorities were legally required.

  • Third parties in connection with business transfers or restructuring.

We do not sell your personal data.

7. International Transfers

Where we transfer personal data outside the UK/EEA, we ensure appropriate safeguards, such as:

  • Adequacy decisions by the UK government.

  • Standard Contractual Clauses approved by regulators.

8. Data Security

We implement technical and organisational measures to secure personal data against loss, misuse, or unauthorised access.

9. Data Retention

We retain personal data only as long as necessary to:

  • Deliver services.

  • Comply with legal, tax, and regulatory requirements.

  • Resolve disputes and enforce agreements.

When no longer needed, data will be securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have rights to:

  • Access your data.

  • Correct inaccurate data.

  • Request erasure (“right to be forgotten”).

  • Restrict processing.

  • Object to processing.

  • Data portability.

  • Withdraw consent at any time (without affecting lawfulness of prior processing).

Requests should be sent to support@commercialratesaver.co.uk.

11. Children’s Data

Our services are not directed at individuals under 18, and we do not knowingly collect data from children.

12. Marketing Communications

We may send marketing messages if you have opted in, or if you are an existing customer under legitimate interest.

You can opt out anytime via the unsubscribe link or by contacting us.

13. Cookies

We use cookies and similar technologies to operate our website and improve user experience. See our separate Cookie Policy for details.

14. Complaints

If you have concerns about how we process your data, contact us first at support@commercialratesaver.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised date.

Cookie Policy

Last updated: [01/10/2025]

This Cookie Policy explains how Business Rate Saver (“we”, “our”, “us”) uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy.

1. Scope

This policy applies to all visitors to our website and to all cookies and similar technologies used by us or third parties.

2. Definitions

  • Cookies: small text files placed on your device by websites.

  • First-party cookies: set by our website.

  • Third-party cookies: set by third parties such as analytics or advertising providers.

  • Similar technologies: pixels, tags, local storage.

3. Types of Cookies We Use

  • Strictly Necessary Cookies: required for core functionality (security, navigation).

  • Performance/Analytics Cookies: help us measure visits, traffic sources, page popularity.

  • Functional Cookies: remember user preferences and choices.

  • Targeting/Advertising Cookies: track browsing habits to deliver relevant ads.

4. Third-Party Providers

Examples include:

  • Google Analytics – to analyse usage.

  • Payment processors – to secure transactions.
    These providers have their own privacy and cookie policies.

5. Duration

  • Session cookies expire when you close your browser.

  • Persistent cookies remain until they expire or are deleted.

6. Consent and Control

When you first visit, we display a cookie banner requesting consent. You may:

  • Accept all cookies.

  • Reject non-essential cookies.

  • Change preferences at any time via your browser or our settings.

7. Managing Cookies

Instructions:

  • Chrome: Settings → Privacy → Cookies.

  • Safari: Preferences → Privacy.

  • Edge/Firefox: Options → Privacy & Security.

8. Changes

We may update this Cookie Policy periodically.

Terms & Conditions

Last updated: [01/10/2025]

These Terms & Conditions govern your use of the Business Rate Saver website and services. Please read carefully before using our site.

1. Definitions

  • “We/us”: Business Rate Saver.

  • “You”: the customer, client, or site visitor.

  • “Service”: tenancy agreement service designed to reduce empty property rates.

2. Acceptance of Terms

By using our website or services, you confirm that you accept these Terms. If you do not agree, you must not use our services.

3. Service Description

  • Monthly pay-as-you-go model, billed on the 1st of each month.

  • First month non-refundable.

  • Cancel any time; cancellation is immediate; no future billing.

  • Service scope explained fully in your signed contract.

4. Eligibility

  • Must be at least 18 years old.

  • Must have authority to bind the business or property entity.

5. User Obligations

  • Provide true, complete information.

  • Comply with applicable laws.

  • Not misuse the site (introducing viruses, unauthorised access).

6. Intellectual Property

All content, trade names, trademarks remain our property. Unauthorised use is prohibited.

7. Payment Terms

  • Payment taken via secure third-party processors.

  • Failure to pay may result in suspension.

  • All fees stated exclude VAT unless otherwise noted.

8. Limitation of Liability

  • We exclude liability for loss of profit, data, goodwill.

  • Liability capped at fees paid in the previous 12 months.

  • Nothing excludes liability for fraud, death, or personal injury caused by negligence.

9. Indemnity

You agree to indemnify us for losses resulting from breach of these Terms.

10. Termination

We may suspend or terminate access for breach of terms or misuse.

11. Governing Law & Jurisdiction

These Terms are governed by English law. Courts of England & Wales have exclusive jurisdiction.

Make it stand out.

GDPR Data Protection Policy

Last updated: [01/10/2025]

This policy explains how Business Rate Saver complies with the UK GDPR and Data Protection Act 2018.

1. Purpose

To ensure lawful, fair, transparent processing of all personal data handled by us.

2. Scope

Applies to:

  • Customers and clients.

  • Staff and contractors.

  • Website visitors.

3. Principles

We comply with all 7 GDPR principles: lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and accountability.

4. Lawful Bases

We process data under contract, legal obligation, legitimate interests, or consent.

5. Roles & Responsibilities

  • Data Controller: John.

  • Staff must process data in accordance with this policy.

6. Data Security

  • Encryption of data at rest and in transit.

  • Access restricted by role.

  • Regular reviews of security measures.

7. Data Subject Rights

We respond promptly to requests for: access, rectification, erasure, restriction, objection, portability, withdrawal of consent.

8. Breach Response

  • Breaches are assessed immediately.

  • ICO is notified within 72 hours if the risk is likely.

  • Data subjects are informed without undue delay if high risk.

9. Data Retention

  • Client records are kept for 6 years post-service for legal reasons.

  • Marketing data is kept until consent is withdrawn.

10. International Transfers

If data leaves the UK/EEA, we ensure safeguards via adequacy decisions or Standard Contractual Clauses.

Disclaimer

Last updated: [01/10/2025]

The information on this website is provided by Business Rate Saver for general information purposes only.

1. No Advice

Nothing on this site constitutes financial, legal, or tax advice. You must seek independent advice before acting.

2. Service Limitations

Savings mentioned (such as “up to 70%”) are estimates and depend on compliance with tenancy agreements and applicable law.

3. Accuracy of Information

We endeavour to keep content accurate and up-to-date, but we make no warranties, express or implied.

4. External Links

Our site may contain links to third-party sites. We are not responsible for the content or accuracy of external sites.

5. Liability

To the fullest extent permitted by law, we exclude liability for losses or damages arising from site use.

Accessibility Statement

Last updated: [01/10/2025]

Business Rate Saver is committed to ensuring accessibility for all users.

1. Policy Statement

We aim to provide a website accessible to the widest audience, regardless of technology or ability.

2. Standards

We work towards WCAG 2.1 AA compliance.

3. Measures Taken

  • Semantic HTML.

  • Alt text for images.

  • Sufficient colour contrast.

  • Keyboard navigation support.

  • Resizable text.

4. Ongoing Efforts

We conduct periodic accessibility audits and welcome feedback.

5. Feedback & Contact

If you encounter issues, contact us:

  • Email: support@commercialratesaver.co.uk

  • Phone: 08000 548 068

6. Enforcement

If you are unsatisfied with our response, you may contact the Equality and Human Rights Commission (EHRC).